Avaya 4620sw IP Phone SIP Firmware Update Guide: Download, Install, and Troubleshoot

Avaya 4620sw SIP Firmware Download

If you are using an Avaya 4620sw IP phone, you might be wondering how to update its firmware to improve its performance and compatibility. In this article, we will explain what is SIP firmware, why it is important, and how to download and install it on your Avaya 4620sw IP phone. We will also provide some troubleshooting tips for common issues that you might encounter during the firmware upgrade process.

Avaya 4620sw Sip Firmware Download

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What is Avaya 4620sw IP phone and what are its features

The Avaya 4620sw IP phone is a mid-range business phone that supports both H.323 and SIP protocols. It has a large graphical display, 24 programmable buttons, four soft keys, a speakerphone, a headset jack, and an Ethernet port. It can handle up to six simultaneous calls and supports features such as call transfer, call hold, call park, call pickup, conference, speed dial, call log, web access, and more. The Avaya 4620sw IP phone is compatible with various Avaya platforms such as Communication Manager, IP Office, and Aura.

What is SIP firmware and why is it important

SIP stands for Session Initiation Protocol, which is a standard protocol for initiating, managing, and terminating multimedia sessions over IP networks. SIP firmware is a software that enables your Avaya 4620sw IP phone to communicate with other SIP devices such as phones, servers, gateways, or applications. SIP firmware also provides features such as caller ID, call waiting, voicemail, presence, instant messaging, and more.

Updating your SIP firmware on your Avaya 4620sw IP phone is important because it can improve your phone's functionality, security, stability, and compatibility. By updating your SIP firmware, you can benefit from:

• New features and enhancements that are added by Avaya or by third-party vendors

• Bug fixes and patches that resolve existing issues or vulnerabilities

• Performance improvements that optimize your phone's speed, memory usage, or battery life

• Compatibility updates that ensure your phone's interoperability with other devices or systems

How to check the current SIP firmware version on Avaya 4620sw IP phone

Before you download and install the latest SIP firmware for your Avaya 4620sw IP phone, you need to check the current firmware version that is running on your phone. This will help you determine if you need to update your firmware or not, and also avoid any compatibility issues or errors. To check the current SIP firmware version on your Avaya 4620sw IP phone, follow these steps:

• Press the Menu button on your phone to access the phone menu.

• Use the Up and Down arrow buttons to scroll through the menu options and select Status. Press the Select softkey or the OK button to enter the status screen.

• Use the Page Right and Page Left buttons to navigate through the status screens until you see the Firmware Version screen. This screen displays the firmware version information for your phone, such as the protocol, release, build, and date.

• Note down the firmware version information and compare it with the latest available version on the official Avaya website or from your service provider. If your firmware version is older than the latest version, you need to update your firmware. If your firmware version is the same as or newer than the latest version, you do not need to update your firmware.

The following table shows an example of the firmware version information for an Avaya 4620sw IP phone running SIP protocol:

Firmware Version ScreenDescription

SIP 2.9.3 (080409)This indicates that the phone is running SIP protocol version 2.9.3, which was released on April 9, 2008.

Bld: 2.9.3.0-1.0.0-1.0.0-1.0.0-1.0.0-1.0.0-1.0.0-1.0.0-1.0.0-1.0.0-1.0.0-1This indicates that the phone is running build number 2.9.3.0-1 of the SIP firmware.

Date: Apr 9 2008 14:42:25This indicates that the phone's firmware was built on April 9, 2008 at 14:42:25.

To exit the status screen, press the Exit softkey or the Phone/Exit button.

How to download the latest SIP firmware for Avaya 4620sw IP phone

If you have checked your current SIP firmware version and found out that you need to update it, you need to download the latest SIP firmware file for your Avaya 4620sw IP phone from a reliable source. You also need to prepare a TFTP server that will host the firmware file and allow your phone to access it over the network. To download and prepare the SIP firmware for your Avaya 4620sw IP phone, follow these steps:

• Go to the official Avaya website or contact your service provider and find the download link for the latest SIP firmware file for your Avaya 4620sw IP phone model. The file name should have a .bin extension, such as sip_462x_293.bin.

• Download the firmware file to your computer and save it in a convenient location.

• Verify the integrity of the downloaded file by checking its checksum or hash value and comparing it with the value provided by Avaya or your service provider. You can use a tool such as MD5 Checksum Tool or HashCalc to generate and verify checksums or hashes.

• If the checksum or hash value matches, proceed to the next step. If not, delete the corrupted file and download it again.

• Prepare a TFTP server on your computer or another device that is connected to the same network as your phone. You can use a free software such as TFTPD32 or SolarWinds TFTP Server to set up a TFTP server.

• Copy or move the downloaded firmware file to the root directory of your TFTP server.

• Note down the IP address of your TFTP server and make sure that it is reachable from your phone.

How to install the SIP firmware How to install the SIP firmware on Avaya 4620sw IP phone

Once you have downloaded and prepared the SIP firmware file and the TFTP server, you are ready to install the SIP firmware on your Avaya 4620sw IP phone. To install the SIP firmware on your Avaya 4620sw IP phone, follow these steps:

• Make sure that your phone is connected to the same network as your TFTP server and that it has a valid IP address.

• Press the Menu button on your phone to access the phone menu.

• Use the Up and Down arrow buttons to scroll through the menu options and select Craft Procedures. Press the Select softkey or the OK button to enter the craft procedures screen.

• Enter the craft password, which is 27238 by default, and press the Done softkey or the OK button.

• Use the Up and Down arrow buttons to scroll through the craft procedures options and select Firmware Upgrade. Press the Select softkey or the OK button to enter the firmware upgrade screen.

• Use the Numeric Keypad to enter the IP address of your TFTP server and press the Select softkey or the OK button.

• The phone will display a message saying "Upgrade in progress. Do not power off.". Wait for the phone to download the firmware file from your TFTP server and install it on your phone. This may take several minutes depending on your network speed and file size.

• The phone will reboot automatically after the firmware upgrade is completed. The phone will display a message saying "Firmware upgrade successful.". Press any key to exit the message.

• The phone will restart with the new SIP firmware version. You can check the firmware version information by following the steps in the previous section.

Troubleshooting tips for common issues during SIP firmware installation on Avaya 4620sw IP phone

Sometimes, you may encounter some issues or errors during or after the SIP firmware installation on your Avaya 4620sw IP phone. Here are some troubleshooting tips for common issues that you might face:

What to do if the phone does not boot up after the firmware upgrade

If your phone does not boot up or display anything on the screen after the firmware upgrade, it may be due to a corrupted firmware file or a power failure during the upgrade process. To fix this issue, you need to perform a recovery procedure that will restore your phone's original firmware. To perform a recovery procedure, follow these steps:

• Disconnect your phone from the network and power source.

• Holding down both of these keys: # (Pound)

• * (Star)

, reconnect your phone to power source.

• The phone will display a message saying "Recovery Mode". Release both keys.

• The phone will display a message saying "Enter TFTP Server Address". Use the numeric keypad to enter the IP address of your TFTP server that has a valid H.323 firmware file for your phone model.

• The phone will download and install the H.323 firmware file from your TFTP server and reboot automatically.

• The phone will boot up with the H.323 firmware version. You can check the firmware version information by following the steps in the previous section.

• If you want to switch back to SIP firmware, you need to download and install it again by following the steps in this article.

What to do if the phone displays an error message or gets stuck during What to do if the phone displays an error message or gets stuck during the firmware upgrade

If your phone displays an error message or gets stuck during the firmware upgrade, it may be due to a network issue, a TFTP server issue, or a firmware file issue. To fix this issue, you need to cancel the firmware upgrade and retry it with a different network, TFTP server, or firmware file. To cancel and retry the firmware upgrade, follow these steps:

• Press the Cancel softkey or the Phone/Exit button to abort the firmware upgrade process.

• The phone will display a message saying "Firmware upgrade cancelled.". Press any key to exit the message.

• The phone will reboot automatically and restore its previous firmware version. You can check the firmware version information by following the steps in the previous section.

• Check your network connection and make sure that your phone and your TFTP server are on the same network and that they have valid IP addresses.

• Check your TFTP server and make sure that it is running properly and that it has the correct firmware file for your phone model in its root directory.

• Check your firmware file and make sure that it is not corrupted or damaged. You can verify its integrity by checking its checksum or hash value and comparing it with the value provided by Avaya or your service provider.

• If you have verified that everything is working fine, you can retry the firmware upgrade by following the steps in this article.

• If you still encounter the same error message or issue, you may need to contact Avaya support or your service provider for further assistance.

What to do if the phone does not register with the SIP server after the firmware upgrade

If your phone does not register with the SIP server after the firmware upgrade, it may be due to a configuration issue, a compatibility issue, or a SIP server issue. To fix this issue, you need to check and update your phone's SIP settings, your SIP server's settings, and your SIP account's settings. To check and update your SIP settings, follow these steps:

• Press the Menu button on your phone to access the phone menu.

• Use the Up and Down arrow buttons to scroll through the menu options and select SIP Settings. Press the Select softkey or the OK button to enter the SIP settings screen.

• Use the Numeric Keypad, * (Star), and # (Pound) keys to enter or edit your SIP settings, such as your SIP domain, SIP proxy, SIP registrar, SIP user name, SIP password, SIP display name, SIP port, SIP transport, etc. You can use the Page Right and Page Left buttons to navigate through different screens of SIP settings.

• Make sure that your SIP settings match with your SIP server's settings and your SIP account's settings. You can obtain these settings from your service provider or from your own SIP server administrator.

• If you have changed any of your SIP settings, press the Save softkey or the OK button to save them.

• The phone will display a message saying "SIP Settings Saved.". Press any key to exit the message.

• The phone will reboot automatically and try to register with the SIP server using your new SIP settings. You can check the registration status by looking at the icon on the top right corner of your phone's display. A green check mark means that your phone is registered successfully. A red X means that your phone is not registered or has an error.

• If your phone is still not registered or has an error, you may need to contact Avaya support or your service provider for further assistance.

Conclusion

In this article, we have explained how to download and install the latest SIP firmware on your Avaya 4620sw IP phone. We have also provided some troubleshooting tips for common issues that you might encounter during or after the firmware upgrade process. By updating your SIP firmware on your Avaya 4620sw IP phone, you can enjoy improved functionality, security, stability, and compatibility of your phone. You can also access new features and enhancements that are added by Avaya or by third-party vendors.

If you want to learn more about Avaya 4620sw IP phone or its SIP firmware, you can visit the official Avaya website or contact your service provider or consult the user manual or the online documentation that are available for your phone model. You can also join the Avaya community forums or blogs and interact with other Avaya users or experts who can share their tips and insights with you.

FAQs

Here are some frequently asked questions and answers about Avaya 4620sw IP phone and its SIP firmware:

What is the difference between SIP and H.323 firmware on Avaya 4620sw IP phone?

SIP and H.323 are two different protocols that are used for voice and video communication over IP networks. SIP is a newer and more flexible protocol that supports more features and applications than H.323. H.323 is an older and more stable protocol that is widely used and supported by many devices and systems. Depending on your network environment and your service provider, you may need to use either SIP or H.323 firmware on your Avaya 4620sw IP phone.

How can I switch between SIP and H.323 firmware on Avaya 4620sw IP phone?

To switch between SIP and H.323 firmware on your Avaya 4620sw IP phone, you need to download and install the firmware file for the protocol that you want to use from a reliable source. You also need to change your phone's settings to match the protocol that you want to use. You can follow the steps in this article to download and install the SIP firmware on your phone. To download and install the H.323 firmware on your phone, you can follow the steps in this article: How to Upgrade an Avaya 4620SW Phone's Firmware.

How can I backup and restore my phone settings before and after the firmware upgrade?

To backup and restore your phone settings before and after the firmware upgrade, you need to use a tool such as Avaya IP Phone Backup Restore Utility or Avaya IP Phone File Server Utility. These tools allow you to save and load your phone settings from a file on your computer or another device. You can download these tools from the official Avaya website or from your service provider. You can also refer to the user manual or the online documentation for more information on how to use these tools.

How can I reset my phone to factory defaults if I encounter any problems with the new firmware?

To reset your phone to factory defaults if you encounter any problems with the new firmware, you need to perform a hard reset procedure that will erase all your phone settings and data and restore them to their original values. To perform a hard reset procedure, follow these steps:

• Disconnect your phone from the network and power source.

• Holding down both of these keys: Mute

• # (Pound)

, reconnect your phone to power source.

• The phone will display a message saying "Clear all values". Release both keys.

• The phone will display a message saying "* to program". Press the * (Star) key.

• The phone will display a message saying "Enter code". Enter 27238, which is the default craft password, and press the # (Pound) key.

• The phone will display a message saying "Clearing values". Wait for the phone to complete the reset process.

• The phone will reboot automatically and start with the factory default settings. You can check the firmware version information by following the steps in the previous section.

• If you want to restore your previous settings, you need to use a backup file or reconfigure them manually.

How can I contact Avaya support if I need any assistance with the firmware upgrade?

If you need any assistance with the firmware upgrade, you can contact Avaya support by using one of these methods:

• Call the Avaya support hotline at 1-800-242-2121 (US) or +1-908-953-6000 (International).

• Email the Avaya support team at support@avaya.com.

• Visit the Avaya support website at https://support.avaya.com/.

• Chat with an Avaya support agent online at https://support.avaya.com/chat/.

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